Recent scandals in the airlines industry highlight an increase in toxic organizational cultures that reflect an empathy for both employees and customers.
This podcast originally appeared in The Dose of Leadership
Building a corporate culture based solely on blindly applying stringent rules rather than assessing situations on a case by case basis can be extremely detrimental.
United Airlines was recently criticized for its treatment of a passenger and subsequent corporate response to the widely reported incident. Resilient employees have the skills and empowerment to handle these situations in a more socially acceptable manner, and company leaders are empathetic and transparent.
Is your organization equipped to avoid or effectively handle a crisis? Jan Bruce and Richard Rierson discuss the rise in toxic corporate cultures and how to proactively build a resilient workforce on the most recent edition of The Dose of Leadership podcast.